Customer Accounts
Give your customers the 24⁄7 access they want.
Now that people are used to handling the details of their lives when it’s convenient for them, you’re at a competitive disadvantage if you’re not giving your customers online access to their account information. People can bank on Sundays, shop in the middle of the night, and track a purchase every step of the way until it reaches their doorstep. They can print a past statement, change credit card information, or dispute a charge… all without hassling with long lines or automated call routing.
| Here are some ways you can better service your customers by giving them online access to their account information: |
| >> Give them unlimited access to their password-protected account information |
| >> Have past statements available for easy printing |
>> Interface with shipping companies to give them real-time information about the location of their order |
| >> Allow them to shop online |
| >> Let them sign up for your e-Newsletter |
Interactive customer accounts allow customers to interact with information on your database that pertains to them. This lowers your labor costs, decreases costly transcription errors, and increases customer satisfaction.
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When you give your customers what they want, they’ll reward you with their dollars.
